August 13, 2013

10 Phrases You Use That Are Killing Your Business



Words are interesting means of communication. Even under the best of circumstances with the most knowledgeable wordsmiths involved, a simple conversation can result in a disastrous misunderstanding. Sometimes the tools we use to transmit are at fault. Tone can get lost via email. Words can be hard to understand when one or both parties are on mobile phones in noisy areas. Many times it’s a case of semantics–the words someone else uses mean something different to them than they mean to you. When there is a misunderstanding it can be harmless, but at other times words and phrases can hurt feelings and damage relationships. One of the phrases I’m trying to remove from my speech is “Like I said…” I might use this when someone asks me a question I have already answered, as in “Like I said, the Snickers bars are in the freezer.”